Flawless Delivery is focused on improving customer service.

Statistics

Flawless Delivery provides hospitality training at every level. If your business involves working with people, our training is for you.

$2.36 Trillion

$2.36 trillion was contributed to the US's economy last year from tourism.

56% of Participants

56% of Flawless participants had not received any form of professional development training before.

94% of Managers

94% of managers plan to send more staff through Flawless Delivery Hospitality Certification annually.

10% Increase

Participating hotels and lodging properties have boosted their front desk customer satisfaction scores by 10%.

Over 50% of Customers

Over 50% of customers will go to a competitor after just one bad experience with customer service.

18 Million

18 million jobs across the U.S. are supported by the

tourism industry.

3% Annually

Domestic tourism is expected to grow by 3% annually.

87% of Consumers

87% of consumers trust a brand more after having a good experience with them

in the past.

$1,711,416 Saved

Almost $2 million was saved by hospitality providers for those who went through Flawless Delivery Hospitality Certification in 2023.

$4.008 Employer Savings

Alabama employers

save $4,008 per

retained employee.

24% Employee Performance

Employee performance improved 24% for those who completed Flawless Delivery Hospitality Certification.

Less Micromanaging

Managers reported less need for micromanagement, freeing up time for other strategic tasks.

*Many statistics come from Applied Strategies and

Principles and the study they performed on Flawless.