ABOUT FLAWLESS DELIVERY

Flawless Delivery is a customer service training that is based in neuroscience. Our innovative approach combines the latest findings in neuroscience with interactive teaching methods. We specialize in educating professionals about emotional intelligence and self-awareness, empowering them to excel in the workplace. Our team is dedicated to helping individuals and organizations thrive by integrating wellness and productivity.

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Everything You Need to Know

Flawless Delivery is a customer service training program that incorporates a strong foundation of empathy, communication and engagement in order to demonstrate the quality of service necessary to retain customers in today’s competitive environment. Often delivered in an intensive format, 20 hours over the course of two days and one evening, the program uses gamification, small group projects, role play, team building exercises and lecture to engage participants.

The main goal of the program is to equip frontline workers with the skills needed so they can communicate and engage with customers as well as with coworkers in order to deliver the quality of service the traveling public has come to expect.

Goals of Flawless Delivery Customer Service Training:

To equip frontline workers with the basics of customer service
To improve customer service skills to reflect authenticity and engagement
To improve verbal and nonverbal communication skills and how to become an active listener
To increase employee motivation
To increase employee emotional intelligence and how to manage emotions in the workplace
To demonstrate effective stress management techniques and how to manage work-related stress and build resilience
To improve conflict management and resolution skills and how to negotiate positive outcomes

Employers are facing a new work climate unlike any other and it affects all levels of the workforce. It is now common to find entry-level employment on the job with little to no training, while upper management covers the responsibility of multiple positions. Turnover is often very high due to burnout and lack of training on how to be successful for both the business and the individual employee. The Flawless Delivery Hospitality Certification program provides a foundation for customer service that increases employees’ sense of self-worth and their value to the company.

We have received top ratings on evaluations with most participants thanking us for the training and letting us know that this has inspired them, re-energized them and their team, and they are excited to get back to work and implement these new techniques, skills, and ideas. Many have never been able to attend any professional development training. This has made a tremendous difference in their overall morale, commitment and determination to grow their careers!